A range of delivery options are available when you buy direct from our website. Lead times vary according to your needs and selected delivery option. See our delivery options and prices shown when you checkout. We deliver within the United Kingdom but do not normally deliver on Sundays or Bank Holidays. Overseas deliveries can be made but carry special delivery costs shown at checkout. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK addresses excluding PO boxes. The following areas are subject to extended lead times:
Highlands & Scottish Isles
Isle of Man & Isles of Scilly
Isle of Wright
Delivery for any order combination of the products ranges from 1 to 5 working days in the UK, which will be confirmed at checkout, depending on which delivery service is selected and the location of the destination. Overseas deliveries will take longer between 4 and 15 days.
Some deliveries will require a signature to confirm receipt (we strongly advise you to inspect all items carefully before signing). For security reasons the precise timing of a delivery cannot be specified.
Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. Care should be taken when opening any parcel or box as sharp instruments may penetrate the parcel or box and damage the items inside.
Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.
Returns and Cancellations
In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.
Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of products whilst they are in your possession. You will receive a full refund of the purchase price of the products.
This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.
If you intend to make a return or cancellation please contact our business address at Wheelie Klips Limited, 74 Rushton Road, Rothwell, Northants NN14 6HQ or email firstname.lastname@example.org. We will normally respond by the next working day after your enquiry is received giving further instructions.
Wheelie Klips Limited offers a replacement or refund, without quibble, on any goods returned unused and in perfect and mint condition within 14 days of receipt.
Nothing in this policy is intended to affect your statutory rights.
Customer support and service is available by phoning 01536 710733 Monday to Friday between 9am and 8pm. A message can be left outside of these hours. We will normally respond fully to your query by the next working day.